Facilities managers and building owners are responsible for keeping their boilers running efficiently at all times. In reality, however, this can only be achieved if the responsible party hires a professional boiler service and repair company to address boiler issues. ‘Choosing the best possible service provider can help ensure the efficiency and longevity of your boiler for years to come.

Careful research makes selecting these types of professionals much easier. ‘Below, we’ve compiled a list of what to look for when searching for a boiler service and repair professional:

Years in Business

Companies that have provided boiler service and repair for many years have seen the ups and downs in the industry and are typically in a better position to provide experienced service. They will usually have a firm position in the market and will have proven themselves in the industry. ‘In short, the longer they’ve been in business, the more experienced they are and accordingly, the better service they’ll provide.

Service Delivery Methods and Personnel Qualifications

It’s essential that your selected boiler service provider follows a systematic and efficient method for service delivery. They should follow tried and true assessment techniques to ensure the best possible solutions for your boiler’s issue or preventative maintenance. They should employ qualified engineers who are capable of designing and analyzing heating systems, and identifying solutions in accordance with the organization’s needs.

In addition to following standardized procedures, boiler service personnel should possess good communication skills (given that they need to interact with facility maintenance staff), and should always carry appropriate licenses ‘ something that facilities managers should investigate from the beginning.

Manufacturer Affiliations

Quality boiler service providers work with leading boiler manufacturers. When a company is affiliated with a manufacturer, their technicians and engineers are usually experts in repairing and servicing that specific type of boiler, according to the manufacturer’s specifications.

Competitive, Realistic Pricing

When searching for a boiler service provider, owners and facilities managers tend to consider price as the key factor. It’s important to keep in mind though, that a low-price provider does not usually translate into high-quality service. ‘Facilities managers should take into consideration the level of service provided; price should always be evaluated relative to the experience, expertise and skill level of their provider. More often than not, a provider that comes in a bit more expensively than his competitors more than compensates by providing service that translates into long-term value.

Money-Saving Benefits

A trustworthy boiler service and repair company should be interested in establishing a long-term partnership with your organization. ‘Look for providers that will offer solutions that will boost both your system’s quality as well as your overall cost savings. ‘The rule of thumb? Your boiler professional should be focused entirely on ensuring that you’re getting more than what you paid for.

Customer Service and Support

It’s obvious, but bears repeating: the right boiler service providers should treat you with respect and provide the highest level of professional service. ‘Moreover, a good provider will have support resources at the ready to address your needs, including support hotlines, free online resources and emergency services. Needless to say, they should welcome suggestions and feedback.

Boiler Service and Repair from American Boiler Company

American Boiler Company has over 30 years experience in installing and maintaining boilers, and we’ll work hard to ensure you receive the highest quality service while also saving you money. We always offer free site surveys, and for a limited time new customers can receive a complimentary boiler inspection. Contact us today at 973.923.1999.